Returns & Refunds

Return Requests

If you would like to request a return, please contact us within 14 days of receiving your order at info@persimino.com.

To be eligible for a change-of-mind return, the product must be unused, unopened, in its original packaging and in a condition suitable for resale.

Please do not send a return before contacting us. We will provide instructions if your return request is approved.

Opened or Used Personal-Care Products

Because Persimino is a personal-care product, opened or used soap bars are generally not eligible for return for change-of-mind reasons once hygiene protection or packaging has been opened.

This does not affect your rights if an item is defective, damaged, incorrect, or where applicable consumer law provides you with additional rights.

Damaged, Defective or Incorrect Orders

If your order arrives damaged, defective or different from what you ordered, please contact us as soon as possible at info@persimino.com.

Please include your order number, a description of the issue and clear photographs of the product and packaging where possible.

Once we review the issue, we may offer an appropriate replacement, refund or other resolution depending on the circumstances.

Items That Cannot Be Returned

Subject to applicable consumer law, we generally cannot accept returns for:

• Soap bars that have been opened or used
• Products that are not in their original condition
• Products returned without prior authorization
• Items damaged after delivery through misuse or improper storage

Return Shipping

If you are returning an eligible product because you changed your mind, return shipping costs may be your responsibility unless otherwise stated.

If the return is due to an incorrect, damaged or defective item, please contact us before shipping anything back so we can provide appropriate instructions.

Refunds

Once an approved return has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method. Your bank, card issuer or payment provider may require additional time before the refund appears in your account.

Original shipping charges may not be refundable unless required by law or the refund results from an error with your order.

Order Cancellations

If you need to cancel or change an order, contact us as quickly as possible at info@persimino.com.

We will do our best to assist, but once an order has entered fulfillment or has been shipped, we may no longer be able to cancel or modify it.

Packages Returned to Sender

If a package is returned to us because of an incorrect or incomplete address, failed delivery attempts, or another delivery issue, please contact us so we can review the available options.

Additional shipping charges may apply if an order needs to be sent again due to an address entered incorrectly at checkout.

Your Consumer Rights

Nothing in this policy is intended to limit any mandatory rights you may have under the consumer protection laws that apply in your country or region.

Where local law provides additional cancellation, return, refund or warranty rights, those rights continue to apply.

How to Contact Us

For any return, refund or order issue, contact:

Persimino Customer Support
info@persimino.com

Please include your order number whenever possible so we can review your request more quickly.