Shipping Policy

Where We Ship

Persimino ships to the destinations currently available during checkout. Available shipping methods, rates and estimated delivery information will be displayed before you complete your purchase.

Free USA Shipping

We currently offer free standard shipping within the United States on orders of $55 or more.

Orders below the free-shipping threshold may be subject to a shipping charge, which will be displayed at checkout before payment.

Order Processing

Once your order is placed, it is sent for processing and fulfillment. Processing time is separate from the time your package spends in transit.

During periods of unusually high order volume, holidays or other circumstances outside our control, processing may take longer than usual.

Estimated Delivery

Delivery times vary depending on your destination, shipping method and fulfillment location. Where available, an estimated delivery window will be shown during checkout or provided with your shipping information.

Delivery estimates are not guaranteed. Carrier delays, customs processing, severe weather and other events outside Persimino's control may affect delivery times.

Order Tracking

Once your order has been fulfilled and tracking becomes available, we will send a shipping confirmation email containing your tracking information.

Please allow some time after receiving the shipping confirmation for the carrier's tracking system to update.

Incorrect Shipping Addresses

Please check your shipping address carefully before submitting your order. If you notice an error, contact us as soon as possible at info@persimino.com.

We will do our best to help, but once an order has entered fulfillment or has been shipped, we may not be able to change or redirect the address.

Delayed or Missing Packages

If your tracking has not updated for an extended period or your package appears to be delayed, please first check the tracking information supplied by the carrier.

If you still need assistance, contact us at info@persimino.com with your order number and we will review the shipment with you.

Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it, please check around the delivery location, with other members of your household, and with neighbors or building staff where applicable.

You may also need to contact the shipping carrier directly. If you still cannot locate the package, contact Persimino and we will help review the available tracking information.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, please contact us as soon as possible at info@persimino.com.

Include your order number and, where relevant, clear photographs of the item and packaging so we can review the issue.

International Orders

International shipping availability depends on the destination options offered at checkout. International shipments may also be affected by local customs procedures, import rules, taxes or duties depending on the destination.

Any applicable charges or requirements will depend on the destination country and the shipping arrangement used for your order.

Questions About Shipping?

If you have a question about your order or delivery, contact us at info@persimino.com. Please include your order number whenever possible so we can assist you more efficiently.